Refund policy

Return & Refund Policy

Last updated: 10/16/2026

We want you to be happy with your purchase. If you're not, here's how returns and refunds work at K&F Pet Supplies.

Returns

You can request a return within 30 days of the delivery date.

To be eligible, items must be:

Unused and in the same condition you received them
In their original packaging
Accompanied by your order number

For hygiene reasons, we can't accept returns on items that have been used on a pet, such as grooming gloves, or on items that have been washed or used in a laundry cycle.

How to start a return

Email us at kfdeveloping@gmail.com with your order number and the reason for the return.
We'll reply within 2-3 business days with instructions.
Please don't send items back until you hear from us. Returns sent without approval may not be accepted.

Return shipping

Unless the item arrived damaged, defective, or incorrect, you're responsible for the cost of return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, since we can't be responsible for returns that get lost.

For lower-priced items, we may choose to issue a refund or replacement without requiring you to send the item back. We decide this case by case.

Damaged, defective, or incorrect items

If your item arrives damaged, doesn't work as described, or isn't what you ordered, contact us within 7 days of delivery at kfdeveloping@gmail.com. Please include your order number and clear photos of the item and packaging. We'll send a replacement or refund the item at no cost to you, including return shipping if we ask for the item back.

Refunds

Once we approve your return, or decide to issue a refund, we'll refund your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card provider. Original shipping charges are non-refundable unless the error was ours.

Late or missing orders

Check your tracking information first, since packages sometimes show as delivered a day or two before they arrive. If your order hasn't arrived within 7 business days of the estimated delivery window, or tracking shows a problem, email us and we'll investigate and work with the carrier. If we can't locate it, we'll send a replacement or refund your order.

Bundles

Bundles like the Starter Kit must be returned as a complete set to receive a full refund. If you return only part of a bundle, we'll refund the difference based on the individual item prices.

Cancellations

You can cancel an order within 24 hours of placing it, as long as it hasn't shipped. Email us right away with your order number. Once an order has shipped, it can only be returned under this policy.